DCSNO is seeking full-time Community Health Navigator I to act as coordinator and liaison between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community. 
 

DUTIES & RESPONSIBILITES 

• Employee may be assigned to work with a specific population of people
• Responsible for educating community members and their families about the sites and services provided within DCHC
• Assist in coordination and attend all DCSNO community events and activities
• Ability to develop trust and maintain positive relationships with internal teams, the community and social service agencies
• Must have reliable transportation
• Create opportunities of Memorandums of Understanding with other community organizations.
• Must be able to work some nights and weekends
• May require certifications and further training.
• Coordinate and provide resources to the community.
• Manage caseload assignments, draft a resource plan, review case progress and determine case closure
• Reach or exceed monthly Case closure quota.
• Collaborate with medical teams.
• Follow up with patients via phone calls, “in community” and “In home” visits.
• Submit weekly reports. 
• Maintain Events, training and meeting details in the team shared calendar
• Maintains a high level of ethical conduct regarding confidentiality.
• Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO 

 

MINIMUM QUALIFICATIONS

• HS diploma or equivalent, Bachelor’s Degree Preferred
• Minimum 1 year Experience in Community Outreach or working in a multi-cultural setting 
• (Bilingual individuals are encouraged to apply)
• Medicaid Application Certified (Willing to train)
• Community Health Worker Certified (Willing to train)
• ACA Marketplace Certified (Willing to train)
• Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
• Clear and Accurate Documentation Skills
• General computer literacy, Experience with Microsoft Windows, Microsoft Office
• Excellent Decision Making and Critical Thinking skills
• Excellent Verbal and Written Communication
• Exhibit Empathy and Compassion towards others
• Possess Integrity
• Able to work with other team members
• Must possess Multi-cultural sensitivity
• Understand the community served 

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative).  Only applicants selected for an interview will be contacted. No phone calls please.  

DCSNO is seeking full-time Community Health Navigator II to act as coordinators and liaisons between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community. 
 

DUTIES & RESPONSIBILITIES 

• Works exclusively with DCHC Behavioral Health Patients
• Follows established pattern for Grants statement of work
• Follow Community Health Navigator to Provider workflow structure through EHS
• Coordinate and provide resources to patients and members of the community’s to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
• Consults and cooperates with community systems to facilitate linkage and referrals
• Manage caseload assignments, draft a resource plan, review case progress and determine case closure
• Develop effective working relations and cooperate with medical team
• Develop trust and maintain strong and valued relationships with social services, health, governmental agencies and community
• Follow up with patients to track progress via social resources, patient phone calls, “in community” and “In home” visits
• Submit weekly reports to Director on designated due date
• Maintain Events, training and meeting details in the team shared calendar
• Make clinic appointments
• Attend regular staff meetings, training's and other meetings as requested.
• Knowledgeable about community resources appropriate to needs of patients/families.
• Attend Community events and Meetings (as needed)
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
• Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO/DCHC
• May require certifications and further training in assisting members of the community to either enter our patient system or apply for programs of health coverage. 

MINIMUM QUALIFICATIONS

• Bachelor Degree Preferred with 3+ years of Case Management Experience or 5+ years of Case Management experience in lieu of Degree.  (Bilingual individuals are encouraged to apply)
• Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
• Medicaid Application Certified (Willing to train)
• Community Health Worker Certified (Willing to train)
• ACA Marketplace Certified (Willing to train)
• Must have a Positive attitude,
• Participate in all team based exercises, events and meetings
• Organized
• General computer literacy, Experience with Microsoft Windows, Microsoft Office
• Excellent Decision Making and Critical Thinking skills
• Excellent Verbal and Written Communication
• Exhibit Empathy and Compassion towards others
• Possess Integrity
• Seamless ability to connect with the Community
• Able to work with other team members
• Must possess Multi-cultural sensitivity
• Understand the community served 

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative).  Only applicants selected for an interview will be contacted. No phone calls please.

DCSNO is seeking full-time Community Health Navigator II to act as coordinators and liaisons between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community. 
 

DUTIES & RESPONSIBILITIES 

• Employee may be assigned to work with a specific population of people
• Complete intake interviews to determine what social resources are needed to help achieve wellness and autonomy through resource software
• Follow Community Navigator to Provider workflow structure through EHS
• Coordinate and provide resources to patients and members of the community’s to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
• Provide detailed information regarding progress to locate resources
• Work with Population Health Coordinators to connect high ER utilizers to resources, and to address SDOH issues and Primary Care education
• Maintain caseload assignments, draft a resource plan, review case progress and determine case closure
• Develop effective working relations and cooperate with medical team, social services, health, governmental agencies and community
• Follow up with patients to track progress via social resources, patient phone calls, “in community” and “In home” visits
• Submit weekly reports
• Maintain Events, training and meeting details in the team shared calendar
• Promote quality and cost-effective interventions and outcomes
• Make clinic appointments
• Attend regular staff meetings, training's and other meetings and community events as requested.
• Educate community members and their families about the sites and services provided
• Maintains a high level of ethical conduct regarding confidentiality
• Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO
• May require certifications and further training in assisting members of the community
• Provide mentor-ship to the Community Health Navigators I- when more experience is needed to help a client 

 

MINIMUM QUALIFICATIONS

• Bachelor Degree Preferred with 3+ years of Case Management Experience or 5+ years of Case Management experience in lieu of Degree.  (Bilingual individuals are encouraged to apply)
• Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
• Medicaid Application Certified (Willing to train)
• Community Health Worker Certified (Willing to train)
• ACA Marketplace Certified (Willing to train)
• Must possess leadership qualities and the maturity needed to fulfill mentor-ship duties
• Participate in all team based exercises, events and meetings
• Positive team influence
• Respectful of clients, teammates, and the Mission of DCSNO
• General computer literacy, Experience with Microsoft Windows, Microsoft Office
• Able to Multi-task, Excellent Decision Making and Critical Thinking skills, Excellent Verbal and Written Communication, Empathy and Compassion towards others
• Seamless ability to connect with the Community
• Able to work with other team members
• Must possess Multi-cultural sensitivity
• Understand the community served 

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative).  Only applicants selected for an interview will be contacted. No phone calls please.

DCSNO is seeking full-time Community Health Navigator III to supervise Community Health Navigator program in coordinating program services between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community. 
 

DUTIES & RESPONSIBILITIES

• Employee may be assigned to work with a specific population of people
• Assists Director in development, implementation, and evaluation of ongoing service programs that ensure quality Community and Patient Care is consistent with DCSNO’s mission.
• Oversees Care Fellowship weekly reports and monitors individual team member case load growth.
• Responsible for promoting the program’s operational excellence; ensures that the department delivers quality services in accordance with applicable policies, procedures and professional standards.
• Assist Director with staff evaluations
• Monitor staff time and attendance through ADP
• Assist in training staff
• Monitor completion of New Hire Onboarding
• Ability to prioritize and delegate responsibilities
• Collaborate with Director for on disciplinary actions
• HR liaison regarding employee concerns
• Provide support to the Community Health Navigator team
• Complete intake interviews
• Follow Community Health Navigator to Provider workflow structure through EHS
• Coordinate and provide resources to patients and members of the community’s to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
• Consults and cooperates with community systems to facilitate linkage and referrals
• Work with Population Health Coordinators to connect high ER utilizers to resources, and to address SDOH issues and Primary Care education
• Manage caseload assignments, draft a resource plan, review case progress and determine case closure
• Maintain appropriate caseload and reach monthly Case closure quota as defined
• Develop effective working relations and cooperate with medical team, social services, governmental agencies and community
• Follow up with patients to keep track progress via social resources, patient phone calls, “in community” and “In home” visits
• Submit weekly reports
• Maintain Events, training and meeting details in the team shared calendar
• Promote quality and cost-effective interventions and outcomes
• Make clinic appointments
• Attend regular staff meetings, training's and community meetings as requested.
• Educate community members and their families about DCSNO services
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
• Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO
• May require certifications and further training in assisting members of the community to either enter our patient system or apply for programs of health coverage. 

MINIMUM QUALIFICATIONS

• Bachelor Degree preferred with 3+ years of Case Management, Team Leadership with supervisory over site experience, or 5+ years Case Management experience in lieu of Degree. 
• (Bilingual (Spanish/English) individuals are encouraged to apply)
• Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
• Medicaid Application Certified (Willing to train)
• Community Health Worker Certified (Willing to train)
• ACA Marketplace Certified (Willing to train)
• Must possess leadership qualities
• Must have a Positive attitude
• Open to working alone or with a team
• Participate in all team based exercises, events and meetings
• Respectful of clients, teammates, and the Mission of DCSNO
• Clear, Organized and Accurate Documentation Skills, including payroll and employee documentation
• General computer literacy
• Experience with Microsoft Windows, Microsoft Office
• Excellent Decision Making and Critical Thinking skills
• Excellent Verbal and Written Communication
• Exhibit Empathy and Compassion towards others
• Possess Integrity
• Seamless ability to connect with the Community
• Able to work with other team members
• Must possess Multi-cultural sensitivity
• Understand the community served 

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative).  Only applicants selected for an interview will be contacted. No phone calls please.

DCHC is seeking a full-time Health Information Manager (HIM) to supervise release of information, inpatient and outpatient scanning and computerized medical record systems. The HIM is responsible to oversee the day to day operations of the department to ensure proper distribution of assignments to maximize productivity and cost effectiveness within a high quality medical delivery system. This position will perform all normal supervisory responsibilities of hiring, training, coaching and evaluating employees. 
 

DUTIES & RESPONSIBILITIES

• Supports staff as needed to ensure all operational activities are completed daily.
• Review all medical documents prior to releasing from the agency.
• Must be able to assist and carry through both operational and strategic departments goals
• Responds to patient, clinician and family requests; investigates/documents complaints.
• Consistently and effectively implements and monitors policies, workflows, and training.
• Coordinates resolution of staff issues including major discipline
• Monitors payroll and overtime management. Reviews for accuracy and approves time.
• Prepares staff performance evaluations.
• Managing and maintaining all patient medical records information, ensuring compliance with all state and federal laws, rules/regulation of licensing agencies and within HRSA standards.
• Assures availability of the medical records at all times.
• Collaborate with clinical departments, providers, and external entities to maintain effective HIM Operations.
• Monitors various reports and other management tools to ensure production volumes, turnaround times, or targets are met.  
• Performs quality improvement audits to ensure departmental accuracy rates are met.
• Working knowledge of functional relationships between departments within a healthcare setting or similar environment.
• Knowledge of information privacy laws, access, release of information, and release control technologies.
• Knowledge of hospital protocols and procedures to assist the facility in efficient operations.
• Follows appropriate policy and procedures with regards to all Health Information Management Operations as consistent with facility’s policy and values.

MINIMUM QUALIFICATIONS

• Bachelor of Science degree and 5 years of experience (one year of experience in a supervisory position).  Will consider a candidate with an associate degree and ten years of experience (two years of experience in a supervisory position.
• Team-player with strong interpersonal skills;
• Excellent facilitation skills; Requires good interpersonal and customer service skills
• Demonstrated knowledge of computer technology and preferred knowledge of MS Office including Word, Excel, and PowerPoint.
• Highly motivated, self-directed and able to work independently with minimal supervision.
• Capable of gathering data and making sound decisions in the best interest of the organization
• Highly developed written and verbal skills
• Working knowledge of standards and legal requirements for behavioral health, clinics, and pediatrics.
• Demonstrate the ability to identify and resolve issues independently and communicate effectively with other team members and management.
• Strong commitment to the mission of Daughters of Charity Services of New Orleans

PREFERRED QUALIFICATIONS

• Certification in Electronic Health Records Specialist and/or other Health Information certifications considered. 

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative).  Only applicants selected for an interview will be contacted. No phone calls please.  

DCSNO is seeking a full-time Clinical Analyst and Application Trainer.  The Clinical Analyst and Application Trainer is primarily responsible for design, build, testing and installation support of clinical software applications (Dental. Medical, Optometry, Pharmacy) and training for all applications. The position will assist with developing content for trainings related to applications both clinical and non-clinical and assist with administration of Learning Management Systems. The position will assist with day-to-day operations of clinical applications. The successful candidate must have a proven track record of mentoring and fostering collaboration across inter-disciplinary team.
 

DUTIES & RESPONSIBILITES

• Responsible for day-to-day management of project work streams associated with the Electronic Health Record (HER) and other application. This includes the development, maintenance, support and enhancement of clinical applications.
• Documents interactions with various service lines and providers to confirm needs are met, reporting issues to other teams as needed.
• Coordinates provider and practice service requests and incident resolutions through the Service Desk
• Reviews problem tracking databases and has the ability to track and analyze metrics.
• Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
• Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of EHR application issues and requests.
• Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.
• Responsible for planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems.
• Responsible for public reporting requirements in- coordination with Quality Committee
• Develops and monitors training needs by assessing end user requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree and 5 to 10 years’ experience, or, a Master’s in Public Health, Information Systems, Informatics or equivalent preferred with 5 years’ experience Previous experience managing electronic health record or applications required.

• Expertise using Microsoft Office, Excel and Power Point required
• Ability to think proactively and function independently
• Excellent problem solving, analytical and time management skills.
• Ability to foster collaboration across departments
• Good listening, flexibility and adaptability skills
• Must be detail oriented and able to manage complex projects and multiple tasks
• Aim to make technology a better solution for clinicians and business units
• Organize/prioritize tasks and maintain attention to detail
• Willingness to update job skills in a changing environment
• Flexibility to manage unanticipated changes

PREFERRED QUALIFICATIONS

Clinical experience preferred
Healthcare/ medical office experience preferred

Data Analyst gathers and analyzes healthcare data from multiple sources. Including, but not limited to, SQL databases, clinical quality date and other data sources. The analyst extracts trends and business insights from data to assist the organization. In this position, the analyst will assist with presentation of the data various business units. The analyst will lead and develop business intelligence platform for databases and applications in use. Lead and facilitate data submission for federal reports and other reporting requirements across the agency. The analyst will conduct full lifecycle activities to include requirements analysis and design, develop, publish distribute and monitor data and reporting solutions.
 

DUTIES & RESPONSIBILITES

• Build data models that capture wide range of healthcare operations and analyze data for executives, departments, managers, providers and other internal resources.
• Analyze data to both increase healthcare quality and reduce costs while streamlining processes using technical skills
• Pull and integrate data from multiple disparate sources (costs, claims, financial, population health, labs or clinical data from dental, optometry and medical applications)
• Prepares the data capture tool process making necessary changes to Stored Procedures and final reports to reflect the evolving requirements dictated by stakeholders.
• Troubleshoot errors that occur as a result of changing requirements and validate end results.
• Design, build and automate patient matching and attribution processes using techniques ranging from simple demographic based to building unique identifiers through various variables.
• Develops the pertinent data-centric process for PCMH certification; and payer aligned outcomes data
• Develops appropriate participation of users in data collection and validation
• Will need to ensure high data quality, consistency and completeness across all databases
• Develop, implement and maintain processes for data cleaning, data import/export and analysis.
• Performs process documentation management including coding, reporting and report execution instructions along with guide for understanding data.
• Administers internal enterprise reporting system monthly, quarterly, and annual reporting needs along with calendar of activities for data.
• Build visualizations and dashboard functionality for services and programs identifying business needs
• Maintains and publishes to dashboard while continuously developing Business Intelligence adoption
• Collaborate with management and internal teams to implement and evaluate workflow improvements
• Maintain and update record keeping processes and reporting catalog
• All other duties as assigned

 

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Analytics, Biostatistics, Economics, Computer Science, Information management or equivalent required with 5 years’ experience in database management, Statistics, Analytics, Business Intelligence and Reporting using analytical tools such as Azara, Tableau, SAS, SPSS, STATA, Power View, Power BI.

OR

• Master’s degree in Public Health, Biostatistics, Epidemiology, Statistics, Economics or equivalent required with 2 years of experience managing, database, Statistics, Analytics, Business Intelligence and Reporting using analytical tools such as Azara, SAS, Tableau, SPSS, STATA, Power View, Power BI required.
• One year experience in programming knowledge such as R, SAS, SQL, or Python required
• One year experience of analyzing data from disparate and heterogenous sources required.
• Strong knowledge of ETL frameworks and EDW required
• Expertise using Microsoft Office, Access, Excel and Power Point required
• Ability to think proactively and function independently
• Excellent problem solving, analytical and time management skills.
• Ability to foster collaboration across departments
• Good listening, flexibility and adaptability skills
• Excellent interpersonal skills and ability to work effectively with others in the workplace
• Must be detail oriented and able to manage complex projects and multiple tasks
• Aim to make technology a better solution for clinicians and business units
• Organize/prioritize tasks and maintain attention to detail
• Willingness to update job skills in a changing environment
• Flexibility to manage unanticipated changes

 

PREFERRED QUALIFICATIONS

• Experience with geo-mapping and geo-spatial analysis preferred.
• Certification in SAS /STATA/SPSS preferred.
• Coding language preferred

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative).  Only applicants selected for an interview will be contacted. No phone calls please.